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Didi 41 of 62 known sticking points

You need a receipt for your ride

Open ride history, tap Receipt or Invoice, download a PDF, or request a 发票 within 30 days.

Receipt? !

A 发票 needs your name, within 30 days.

What you'll see

If you need proof of the ride, the app issues it separately:

No receipt · Invoice unavailable
滴滴 App 显示：无收据 / 发票不可用
Error-text level: L2 (observed wording). Exact in-app strings are being verified against a live device.

Why it happens

A simple ride receipt, PDF, is quick, but a Chinese tax invoice, 发票, needs your name and must be issued within 30 days of the ride.

Fastest fix, free: Open the ride in history, tap Receipt or Invoice, and download the PDF; for a 发票 enter your name within 30 days.

Every case shows the diagnosis and the first step - free. The full step-by-step fix for this exact case, the decision tree, and the offline kit are $9.99.

Last verified: 2026-09-20 · Confidence: Multiple sources (pending first-hand verification)

When the fast fix isn't enough

In the kit

When finance rejects the e-receipt, the kit shows the fapiao path that is accepted.

1. The lookup table

How to get a real fapiao finance accepts, not just the e-receipt.

2. The trigger matrix

Which rides qualify for 发票 vs only a PDF receipt.

3. Offline printable version

The request steps as a printable card.

Get the offline kit — $9.99 Read the free guides first

If nothing works

If the receipt is missing or rejected:

  1. Keep the e-receipt screenshot as proof.
  2. Ask the platform for a fapiao if rejected.
  3. Request the receipt via Didi support if missing.

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