How do I get a lost item back from a Didi?

Open the ride, tap Lost Item, and call the driver through the app; if no reply in 2h, contact Didi support.

Will the Didi driver return my item for free?

Often you pay the driver's time and travel; the kit shows when a fee applies.

You left something in the car

Open ride history, tap Lost Item, and call the driver through the app to arrange return.

What you'll see

If you left an item, the driver may still have it:

Lost item · Contact driver

滴滴 App 显示：物品遗失 / 联系司机

Error-text level: L2 (observed wording). Exact in-app strings are being verified against a live device.

Why it happens

Didi keeps a direct line to the driver for a window after the ride, so you can arrange a meet-up or delivery.

Fastest fix, free: Open the ride, tap Lost Item or Contact Driver, and call the driver through the app to arrange return.

Every case shows the diagnosis and the first step - free. The full step-by-step fix for this exact case, the decision tree, and the offline kit are $9.99.

Last verified: 2026-09-20 · Confidence: Multiple sources (pending first-hand verification)

When the fast fix isn't enough

In the kit

When the driver won't respond, the kit gives the escalation path to Didi support.

1. The lookup table

What to message the driver to get your item back.

2. The trigger matrix

When the driver returns free vs when a fee applies.

3. Offline printable version

The script as a printable card.

Get the offline kit — $9.99 Read the free guides first

If nothing works

If the driver does not reply:

Contact Didi customer service to mediate.
File a lost-item report with trip details.
Ask your hotel to help call the driver.

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