Rare but serious: no payments at all. Complete any requested verification immediately.
A hard lock — complete verification to clear it.
What you'll see
If you cannot make any payment and see a freeze notice, the account is locked:
"Account frozen" · "Function restricted"
中国 App 里显示为：账户被冻结 / 功能受限
Error-text level: L1 - exact in-app string shown above, verified against common reports.
Exact wording (L1): Account frozen
Why it happens
A freeze is a hard lock, stricter than a flag. It usually follows a verification gap, a dispute, or suspected fraud, and blocks all payments until cleared.
Fastest fix, free:Open the app, read the freeze notice, and complete any requested identity verification right away — then contact support if there is no clear path.
Every case shows the diagnosis and the first step - free. The full step-by-step fix for this exact case, the decision tree, and the offline kit are $9.99.
Last verified:2026-09-20 ·
Confidence:Multiple sources (pending first-hand verification)
When the fast fix isn't enough
In the kit
When a freeze will not lift, the kit gives the evidence pack.
1. The evidence pack
Exactly what to submit so support unfreezes on the first ticket.
2. The trigger matrix
What most often causes a hard freeze, so you can avoid it.